JOHN BEHN
Managing Director, Revenue Cycle Optimization
Warbird works with healthcare organizations to design customized revenue cycle solutions that assess current revenue cycle functionality, identify and quantify opportunities for performance improvement, drive results, and ensure sustainability through ongoing support and training.
Revenue cycle success does not happen by accident.
Success is the result of daily, focused action.
Service Offerings
In partnership with our clients, Warbird’s Revenue Cycle Optimization (RCO) practitioners identify actionable and quantifiable opportunities that create value, contribute to consistent outcomes and realize the operational objectives of healthcare organizations.
The Warbird Difference
Warbird’s RCO practice provides healthcare organizations with a dedicated team of proven professionals who have tested, operator experience in improving revenue cycle outcomes, creating cultures of accountability and developing processes that further the operational priorities of our clients.
Practitioners, Not Generalists
Warbird’s Revenue Cycle Optimization practice is composed of passionate practitioners who have specialized as operational professionals in providing all aspects of revenue cycle services and advisory strategies to healthcare organizations.
Tested, Comprehensive Solutions with Proven Results
Warbird’s Revenue Cycle Optimization practice works in partnership with experienced operators across Warbird’s Healthcare Practice to deliver comprehensive solutions that drive sustainable changes across the personnel, processes, and infrastructure required to operate high-functioning revenue cycle operations.
National Footprint, Scaled to Client Needs
Warbird’s Revenue Cycle advisors have partnered with healthcare organizations across the country, including critical access hospitals, community hospitals, academic medical centers, large multi-specialty physician groups, rural health clinics, and sole physician practices.
What Our Clients Are Saying…
Warbird Revenue Cycle Optimization Impact
The professionals of Warbird’s Revenue Cycle Optimization practice have decades of combined experience delivering best practice, self-sustainable, and practical advisory services to healthcare organizations. During this tenure, Warbird’s Revenue Cycle Optimization professionals have partnered with hospitals and physician practices alike to ensure successful, representative and compliant outcomes in over 40 states.
National Presence, Local Impact
Warbird’s Revenue Cycle Optimization Engagements
State or Federal Grant Sponsored Engagements
All Other Warbird Engagements
2023 OPPS Final Rule
The Revenue Cycle Minute is pleased to provide a conversation focused on the 2023 OPPS Final Rule. In this fast-paced discussion, the Warbird Revenue Cycle Optimization team provides updates designed for you and your team to take informed, focused action. Detailed concepts are presented to allow the CEO, CFO, and Revenue Cycle Director to ask better questions of your teams to meet regulatory requirements and exceed patient expectations.
OPPS Final Rule topics covered include:
If you have any questions or want a copy of the side deck, please contact us at jbehn@warbirdcp.com.
Conversations with the MarketPlace presents a conversation with Ian Hammel, Member with Mintz, Levin, Cohn, Ferris, Glovsky, and Popeo, P.C.
One of the benefits of working with hospitals from across the country is meeting passionate people who are committed to providing the best advice, counsel, and strategies to healthcare organizations to ensure their financial viability. Ian is such a person.
Ian is a member of the Mintz bankruptcy and restructuring team and maintains a national commercial restructuring practice. He represents indenture trustees, bondholders, noteholders, and other sophisticated creditors in bankruptcy, receivership, and other out-of-court and in-court matters. Ian has represented indenture trustees and bondholders in resolving acute care hospital bond defaults in 14 states, including a dozen acute care hospital bankruptcy matters.
During this conversation, Ian shares his industry insights, details issues faced by hospitals in light of the pandemic, and provides suggestions to improve financial viability.
Topics covered include:
If you have questions, please contact us at jbehn@warbirdcp.com.
Ian can be contacted at iahammel@mintz.com
The 2022 No Surprises Act
The Revenue Cycle Minute is pleased to provide a conversation focused on the No Surprises Act. Effective January 2022, hospitals, providers, and payers must comply with the Federal No Surprises Act, ensuring that patients receive protection from surprise medical bills when they receive emergency services and some non-emergency services from out-of-network providers at in-network facilities. Providers, facilities, and health plans that bill patients in violation of the No Surprises Act are subject to civil monetary penalties of up to $10,000 per violation.
This webinar summarizes the Act and details the requirements, responsibilities, and steps for achieving compliance. Participants will understand expectations and gain the ability to create checklists to measure progress, assign responsibilities and create action items for successful implementation.
Specifically, the webinar details the following:
If you have any questions or want a copy of the slide deck, please contact us at jbehn@warbirdcp.com or ldaigle@warbirdcp.com.
Missouri SORH Ask the Experts: A Focus on your Revenue Cycle
Missouri SORH Ask the Experts: A Focus on your Revenue Cycle provided May 12, 2022
This Ask the Experts session was hosted by certified coders and revenue cycle and billing experts. The session provided answers to your most pressing issues and questions.
Topics addressed included:
2022 OPPS Final Rule and Pricing Transparency Updates
The Revenue Cycle Minute is pleased to provide a conversation focused on the 2022 OPPS Final Rule and Pricing Transparency Updates. The Warbird Revenue Cycle Optimization team provides updates designed for you and your team to take informed, focused action. Strategic options are detailed to allow the CEO, CFO, and Revenue Cycle Director to ask better questions of your teams to meet regulatory requirements and exceed patient expectations.
OPPS Final Rule topics covered include:
Pricing Transparency topics covered include:
If you have any questions or want a copy of the side deck, please contact us at jbehn@warbirdcp.com or ldaigle@warbirdcp.com.
2021 Evaluation & Management Updates – Warbird Revenue Cycle Minute
On January 1st significant changes affected the coding, documentation, and recognition for Evaluation and Management for Office and Outpatient services. This webinar was designed to help coders and clinicians better understand the guidelines and ensure compliance with new requirements. This short webinar:
We hope you enjoy the webinar and take this information back to your practices and incorporate the suggestions, tables, and ideas to ensure a seamless transition in January and February.
If you have any questions, I encourage you to reach out and get in contact with us. We are happy to help. We want to be your partner in coding.
Thanks for viewing,
John
jbehn@warbirdcp.com
603-801-2027
Conversations with the C-Suite Podcast
The Revenue Cycle Minute is proud to present this special edition of Conversations with the C-Suite. This special edition offers a Conversation with Leigha Ward, Chief Financial Officer for Pemiscot Memorial Health Systems. One of the benefits of working with hospitals from across the country is meeting passionate people committed to providing the best advice, healthcare organizations to ensure their financial viability. Leigha is such a person.
During this Conversation, Leigha shares the trials, tribulations, and successes that have allowed her to turn around her hospital’s financial viability over the past 18 months. She details the steps taken to create a culture of accountability and ownership and implement a data-driven, quality-focused, and customer-centric revenue cycle.
Topics covered include:
If you have questions, please contact us at jbehn@warbirdcp.com. Leigha can be reached at lward@pemiscot.org.
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WARBIRD EXPERTS
The 2022 OPPS Final Rule Fact Sheet is available for review here > Or to view the entire OPPS Final Rule, click here
The 2022 Physician Fee Schedule Final Rule Fact Sheet can be found here > Or to view the entire 2022 Physician Fee Schedule final rule, click here
CASE STUDIES
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JOHN BEHN
Managing Director, Revenue Cycle Optimization
John has over 25 years of experience in healthcare financial management, hospital operations, physician practice administration, and revenue cycle management. He is an accomplished revenue cycle practitioner, focused on all aspects of revenue cycle operations, performance improvement, training, and education.
He has worked with hundreds of hospitals and physician practices to improve financial outcomes, compliance, and customer service. His clients include critical access hospitals, community hospitals, academic medical centers, large multi-specialty physician groups, rural health clinics, and sole physician practices.
Prior to joining Warbird, John helped create, introduce, and establish comprehensive revenue cycle services at Stroudwater Revenue Cycle Solutions while serving as its President. John has also served as Revenue Cycle Director and Financial Controller at two Academic Medical Centers as well as Physician Practice Administrator
for a large multi-specialty practice.
John specializes in: Revenue Cycle Assessments, Hospital Turnaround Efforts, Physician Practice Management, Compliance Mitigation, Business Office Development, Revenue Cycle Education (through webinars and onsite seminars), Rural Health Clinic Operations, Revenue Cycle Foundational elements (chargemaster, pricing, and revenue capture), Hospital and Physician Practice Performance Improvement, Hospital New Business Development and Commercial Contract Review and Negotiation.
B.A. in Political Science and Business Administration – Boston University
M.P.A. Healthcare – Suffolk University
LAURIE DAIGLE
Director, Revenue Cycle Optimization
Laurie has over 25 years of experience in healthcare administration, including hospital revenue cycle operations, business office management, auditing, and physician practice management. She is an accomplished revenue cycle practitioner focused on all aspects of revenue cycle operations, performance improvement, training, and education. She has worked with hundreds of hospitals and physician practices to improve revenue cycle outcomes, mitigate compliance concerns, and enhance customer service procedures. Her clients include critical access hospitals, community hospitals, academic medical centers, large multi-specialty physician groups, rural health clinics, and sole physician practices.
Prior to joining Warbird, Laurie was instrumental in the creation of resources to unify coding, billing, and compliance concerns for total and inclusive revenue cycle oversight at Stroudwater Revenue Cycle Solutions. Laurie previously served as the Manager for Revenue Integrity for Elliot Health System in Manchester, NH, where she was responsible for maintaining multiple chargemasters to support 400 providers across multiple specialties, a 200-bed facility, an ASC, and VNA. Laurie oversaw revenue integrity and quality control initiatives, including coding, billing, and departmental revenue cycle management. She is a certified professional coder with extensive experience performing medical claim review and auditing. Laurie has led initiatives to increase physician and departmental productivity, improve business office efficiency and accuracy, and develop chargemaster maintenance policies and procedures. She has successfully grown gross revenue and net reimbursement through operational improvements, chargemaster effectiveness, and efficient business office protocols.
BS Civil Engineering, Environmental Engineering Technology – University of Massachusetts
AAPC Certified Professional Coder (CPC)