Project Background:
Nationwide Mortgage Banking client executed a Memorandum of Understanding (MOU) with the Consumer Financial Protection Bureau (CFPB). The MOU stipulated the client engage an Independent Third Party to resolve various rule violations found upon CFPB examination.
Services & Solutions:
- Full examination and review of policies and procedures related to loan modifications
- Directives for resolution and remediation
- Training determination and implementation
- Final report
Outcome & Results:
A staff of 16 Analyst and Managers working remotely with strong client participation were able to complete the assignment on time and under the agreed budget. The final report was accepted by the client and the CFPB, without exception or addition.